Ask customers to rate your help
An hour after a ticket is solved, the customer gets one email asking how the help was. Ratings show on the ticket and in the reports, and a Bad rating notifies the person the ticket is assigned to.
- 1
Open Customer emails
In Addresses and settings, the Customer emails tab of the workspace.
The survey is written in the language chosen at the top of this tab.
- 2
Turn on the survey
Ask customers to rate solved tickets, under Customer satisfaction.
Send a receipt, just above it, confirms each new ticket to the customer with its number.
- 3
Press Save
The next solved ticket gets the survey an hour later.
- 4
Read the ratings
In Reports, Ratings, with each comment and its ticket.
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