Your first week
6 tasks, in the order most people need them.
Set up a helpdeskTurn the mail of a shared inbox into tickets.Answer a ticketReply to the customer from the address they wrote to.Assign a ticketGive a ticket to a colleague, or take it yourself.Write an internal noteA note on a ticket that only your team sees.Turn a ticket into an issueHand a bug or a request to the project team.Set reply targetsHow soon customers hear back, in your business hours.
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