Set reply targets
With reply targets, the queue sorts by when the next reply is due and shows what is overdue. The admins of a workspace set them.
- 1
Open Addresses and settings
At the bottom of the side panel of the Helpdesk.
- 2
Open Reply targets
Each workspace has its own targets.
- 3
Set the hours
The first and the next reply, and the time to solve a ticket.
Count business hours only to leave out evenings, weekends and the public holidays of a country.
- 4
Press Save targets
The queue shows the new times at once.
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