Write an internal note

Notes stay inside Dazr Desk. The customer never sees them. Mention a colleague and they get a notification.

4 steps1 minutesPlans: Pro, Enterprise

  1. 1

    Open a ticket

    Pick one in the queue.

    Open a ticket
  2. 2

    Choose Internal note

    Above the box at the bottom of the ticket.

    Choose Internal note
  3. 3

    Mention a colleague

    Press Mention and pick someone.

    Mention a colleague
  4. 4

    Press Add note

    The note shows in the ticket in yellow, for your team only.

    Press Add note

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Answer a ticketReply to the customer from the address they wrote to.4 steps, 2 minAssign a ticketGive a ticket to a colleague, or take it yourself.3 steps, 1 min

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