Get started with Dazr Desk

Tickets from your shared inboxes, answered together. These are the first things to do. The same list is in Help, under Get started, and ticks itself off as you go.

4 steps5 minutes

  1. 1

    Connect a shared inbox

    Mail to it becomes tickets, and your replies go out from it.

    Connect a shared inbox
  2. 2

    Answer a ticket

    Write a reply and press Send. A sample is never sent to anyone.

    Answer a ticket

    Remove sample, next to its title, deletes it when you are done.

  3. 3

    Add your team

    Everyone in your organisation can answer tickets. Invite the others from Get started.

    Add your team
  4. 4

    Save a reply as a macro

    Answers you give often, filled in with one click.

    Save a reply as a macro

Stuck? Press ? at the top of Dazr Desk: Get started, a Show me tour for each step, and search. Or write to us: people answer, not a bot.

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Related tasks

Set up a helpdeskTurn the mail of a shared inbox into tickets.4 steps, 3 minAnswer a ticketReply to the customer from the address they wrote to.4 steps, 2 minAssign a ticketGive a ticket to a colleague, or take it yourself.3 steps, 1 minSave time with macrosAnswers you give often, with the customer's name filled in.6 steps, 3 min

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